About Us
North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone—to the benefit of everyone we serve.
We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers. Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.
With NSPG as your employer, you’ll experience clinical excellence, supportive practice environments, and opportunities for career advancement!
Internal Medicine, Salem
Our practice is located at the convenient location of 331 Highland Ave in Salem, MA. As an Internal Medicine office, we provide outstanding primary care and preventative health care to adult patients.
We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building! We pride ourselves on our empathetic and compassionate approach to focused patient care. The whole team really gets to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.
Are you ready to bring your talent to this team and join us in moving health care forward?
The Opportunity
We are seeking a full time, 40- hour Lead Patient Service Representative to support our practice onsite Monday through Friday from 8:30am to 5:00pm.
Under direct supervision of the Practice Manager, the Lead PSR is responsible for site alignment with organizational mission, vision, and strategic goals within the MGB Medical Group while managing all aspects of front desk operations and collaboratively leading and supervising front-end staff team members to achieve targets.
The Lead will oversee staff and job tasks assigned to reception, payment posting, and self-pay accounts receivable. This role is part of a team that frequently prototypes new ideas, including digital tools, care team roles and workflows. Leads must possess strong business acumen, leadership skills, workforce development skills and be a change innovator with demonstrated ability to represent the organization, both internally and externally.
Qualifications
When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, emotional intelligence, and genuine passion for this work. The ideal candidate profile is an experienced, thorough Lead PSR who is confident in their administrative abilities and proactively anticipates both provider and patient needs.
Required:
Strongly Preferred:
Applicants with relevant experience will be considered. Salem Hospital, a member of Mass General Brigham, is an affirmative action/equal opportunity employer. Minorities and women are strongly encouraged to apply. Pre-employment drug screening is required.
Full-time | Day Job
Salem, MA
Full-time | Day Job
Salem, MA
Full-time | Day Job
Salem, MA
Per Diem | Day Job
Salem, MA
Full-time | Day Job
Peabody, MA
Career advancement
Grow, learn and develop new practice innovations.
Continue your medical education.
Make academic connections and explore teaching opportunities.
Explore leadership opportunities.
Develop clinical and administrative career ladders.
A supportive practice environment
Collaborative professionals.
Patient-centered care model.
Leadership that listens and values your contributions and ideas.
Autonomy and respect for your skills and expertise.
Excellent salary and benefits.
Clinical excellence
NSPG’s MHQP Patient Experience surveys show that we perform higher than the state mean in all domains with 92% of patients indicating that they would recommend NSPG services.
Our physicians are polling in the top 75th percentile of AMGA Satisfaction metrics for almost every major category—the highest physician satisfaction scores of any medical group in the Boston region.
25th percentile in MGMA cost benchmarks and top 75th percentile in revenue benchmarks.
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