{"id":7238,"date":"2024-06-18T14:30:00","date_gmt":"2024-06-18T14:30:00","guid":{"rendered":"https:\/\/systems-plus.com\/?page_id=7238"},"modified":"2025-02-13T12:37:03","modified_gmt":"2025-02-13T12:37:03","slug":"managed-support-services","status":"publish","type":"page","link":"https:\/\/systems-plus.com\/go-digital\/managed-support-services\/","title":{"rendered":"Managed Support Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7238\" class=\"elementor elementor-7238\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-73e97727 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"73e97727\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-66d124c8\" data-id=\"66d124c8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f68a9ca elementor-widget elementor-widget-text-editor\" data-id=\"2f68a9ca\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In today\u2019s fast-paced and ever-evolving business landscape, hiring and retaining talent poses a significant challenge to organizational excellence. Thus, if you\u2019re looking to reduce costs and leverage global talent while minimizing overheads, then our Managed Support Services (MSS) model is the ideal choice!<\/p><p>Equipped with a strong foundational blend of People, Process, and Technology, we understand the unique needs and objectives of your organization. Leverage our tailored MSS solutions to build remote teams with optimal speed and competence!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7f71a elementor-widget elementor-widget-image\" data-id=\"3f7f71a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"3417\" height=\"506\" src=\"https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats.png\" class=\"attachment-full size-full wp-image-7264\" alt=\"mss-stats\" srcset=\"https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats.png 3417w, https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats-300x44.png 300w, https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats-1024x152.png 1024w, https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats-150x22.png 150w, https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats-768x114.png 768w, https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats-1536x227.png 1536w, https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats-2048x303.png 2048w, https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/mss-stats-1320x195.png 1320w\" sizes=\"(max-width: 3417px) 100vw, 3417px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e17efd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e17efd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-92fb21d\" data-id=\"92fb21d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7992248 elementor-widget elementor-widget-html\" data-id=\"7992248\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"padding-bottom-box\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-853da49 elementor-widget elementor-widget-html\" data-id=\"853da49\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"globalinfo-box\">\r\n<div class=\"journeybox\">\r\n<h4 class=\"text-center\">Focus on strategic and innovative initiatives while we take care of the operational intricacies<\/h4>\r\n<br\/>\r\n<br\/>\r\n<div class=\"row\">\r\n<div class=\"col-md-2 journeycontent\">\r\n    <i class=\"fa fa-solid fa-bookmark\"><\/i>\r\n    <p>Quick availability of resources<\/p>\r\n<\/div>\r\n<div class=\"col-md-2 journeycontent\">\r\n    <i class=\"fa fa-solid fa-clock\"><\/i>\r\n    <p>Proactive 24X7 managed services support<\/p>\r\n<\/div>\r\n<div class=\"col-md-2 journeycontent\">\r\n    <i class=\"fa fa-solid fa-clipboard-check\"><\/i>\r\n    <p>Compliance with industry standards<\/p>\r\n<\/div>\r\n<div class=\"col-md-2 journeycontent\">\r\n    <i class=\"fa fa-solid fa-user-check\"><\/i>\r\n    <p>Improved customer satisfaction and adoption rate <\/p>\r\n<\/div>\r\n<div class=\"col-md-2 journeycontent\">\r\n    <i class=\"fa fa-solid fa-external-link-alt\"><\/i>\r\n    <p>External management of quality control <\/p>\r\n<\/div>\r\n<div class=\"col-md-2 journeycontent\">\r\n    <i class=\"fa fa-solid fa-server\"><\/i>\r\n    <p>Lean IT department  <\/p>\r\n<\/div>\r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd03675 servicetab service-tab-box padding-top-box elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd03675\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-48fac93\" data-id=\"48fac93\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5e8d9a2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5e8d9a2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c4b524f\" data-id=\"c4b524f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f3bf50 elementor-widget elementor-widget-image\" data-id=\"5f3bf50\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/systems-plus.com\/wp-content\/uploads\/elementor\/thumbs\/use-cases-mss-qput6dnstv12q5pg7txhu7mxv41w5bt1obvo40t1f4.png\" title=\"use-cases-mss\" alt=\"use-cases-mss\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-38bc7f0\" data-id=\"38bc7f0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7e3b7c elementor-widget elementor-widget-html\" data-id=\"d7e3b7c\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"container\">\r\n    <h3 class=\"text-white\">Some of the top use cases of Managed Support Services include:<\/h3>\r\n    <div id=\"accordion\" class=\"accordion\">\r\n        <div class=\"card\">\r\n            <div class=\"card-header\" id=\"headingOne\" data-toggle=\"collapse\" data-target=\"#collapseOne\" aria-expanded=\"true\" aria-controls=\"collapseOne\">\r\n                <span>Business Continuity During Unexpected Employee Resignations<\/span>\r\n                <button><i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n            <\/div>\r\n            <div id=\"collapseOne\" class=\"collapse show\" aria-labelledby=\"headingOne\" data-parent=\"#accordion\">\r\n                <div class=\"card-body\">\r\n                    The abrupt departure or resignation of a key team member often creates challenging voids that are hard to address swiftly. Coupled with the prevailing scarcity of IT talent, sourcing qualified candidates to fill such roles poses a significant hurdle. Thankfully, our managed services offer a solution. Equipped with a seasoned team proficient in diverse IT domains, we can swiftly deploy an expert capable of seamlessly continuing the work left by your departed IT administrator. This expeditious resolution allows your operations to resume normalcy promptly, affording you the necessary time to meticulously identify and recruit a suitably qualified replacement.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"card\">\r\n            <div class=\"card-header\" id=\"headingTwo\" data-toggle=\"collapse\" data-target=\"#collapseTwo\" aria-expanded=\"false\" aria-controls=\"collapseTwo\">\r\n                <span>Hassle-free Service Desk Management<\/span>\r\n                <button><i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n            <\/div>\r\n            <div id=\"collapseTwo\" class=\"collapse\" aria-labelledby=\"headingTwo\" data-parent=\"#accordion\">\r\n                <div class=\"card-body\">\r\n                    The manual management of helpdesk tickets poses a significant time burden on IT teams. Leveraging automation in conjunction with a managed IT support team presents an effective solution for efficiently handling a myriad of tasks encompassed within helpdesk management. Our adept team will manage the entire lifecycle of helpdesk tickets, from their inception sourced from various channels to their integration into relevant CRMs and systems as actionable tasks. Additionally, we ensure seamless communication by promptly emailing stakeholders with pertinent helpdesk tasks and generating comprehensive reports upon any changes in the status of tickets.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        <div class=\"card\">\r\n            <div class=\"card-header\" id=\"headingThree\" data-toggle=\"collapse\" data-target=\"#collapseThree\" aria-expanded=\"false\" aria-controls=\"collapseThree\">\r\n                <span>Seamless E-Commerce Application Modernization<\/span>\r\n                <button><i class=\"fas fa-chevron-down\"><\/i><\/button>\r\n            <\/div>\r\n            <div id=\"collapseThree\" class=\"collapse\" aria-labelledby=\"headingThree\" data-parent=\"#accordion\">\r\n                <div class=\"card-body\">\r\n                    During the initial 6-12 months following the launch of a new E-commerce application, tool, or solution, the transition period can present considerable challenges. Often, unforeseen requirements arise, necessitating system enhancements beyond the scope of the initial implementation. Our managed support services offer a solution amidst this transitional chaos by seamlessly integrating these \"phase 2\" enhancements. Moreover, we provide supplementary guidance to facilitate your acclimatization to the new solution, ensuring a smoother operational experience.\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f7d0fdc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f7d0fdc\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99a785e\" data-id=\"99a785e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-95db022 elementor-widget elementor-widget-text-editor\" data-id=\"95db022\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Our Service Offerings<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0f5f97 elementor-widget elementor-widget-html\" data-id=\"e0f5f97\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"row justify-content-md-center\">\r\n<div class=\"col-md-8\">\r\n\t<div class=\"row justify-content-md-center\">\r\n\t\t<div class=\"col-md-6 wedobox\">\r\n\t\t    <i class=\"fa fa-solid fa-network-wired\"><\/i>\r\n\t\t    <h6>CLOUD MANAGEMENT <\/h6>\r\n\t\t    <ul>\r\n\t\t        <li>Cloud adoption and migration<\/li>\r\n\t\t        <li>Cloud deployment and monitoring<\/li>\r\n\t\t        <li>Alignment of cloud with business objectives<\/li>\r\n\t\t        <li>Scaling and security<\/li>\r\n\t\t        <li>24*7 on-call support post business hours<\/li>\r\n\t\t    <\/ul>\r\n\t\t<\/div>\r\n\t\t<div class=\"col-md-6 wedobox\">\r\n\t\t    <i class=\"fa fa-brands fa-wpexplorer\"><\/i>\r\n\t\t   <h6>APPLICATION SUPPORT<\/h6>\r\n\t\t    <ul>\r\n\t\t        <li>Legacy application migration and change management<\/li>\r\n\t\t        <li>Application modernization<\/li>\r\n\t\t        <li>Technical and functional support<\/li>\r\n\t\t        <li>Portal and content configuration<\/li>\r\n\t\t        <li>Expertise in .NET, Sitecore, Liferay, Cold Fusion, Java, and Database<\/li>\r\n\t\t    <\/ul>\r\n\t\t<\/div>\r\n\t\t<div class=\"col-md-6 wedobox\">\r\n\t\t    <i class=\"fa fa-solid fa-wallet\"><\/i>\r\n\t\t    <h6>IT INFRASTRUCTURE SUPPORT<\/h6>\r\n\t\t    <ul>\r\n\t\t        <li>Service desk management<\/li>\r\n\t\t        <li>Desktop, server, network, security, data center<\/li>\r\n\t\t        <li>L1\/2\/3 support and monitoring<\/li>\r\n\t\t        <li>Global presence with 24*7 support team<\/li>\r\n\t\t        <li>Modernization of IT infrastructure<\/li>\r\n\t\t        <li>Expertise in operating Windows, Linux, Power shell script, NOC, DCOPS, and Cloud Admin (AWS\/Azure)<\/li>\r\n\t\t    <\/ul>\r\n\t\t<\/div>\r\n\t\t<div class=\"col-md-6 wedobox\">\r\n\t\t    <i class=\"fa fa-solid fa-magnifying-glass-chart\"><\/i>\r\n\t\t    <h6>CUSTOMIZED IT SERVICES <\/h6>\r\n\t\t    <ul>\r\n\t\t        <li>Project management<\/li>\r\n\t\t        <li>User experience<\/li>\r\n\t\t        <li>IT consulting<\/li>\r\n\t\t        <li>Software development<\/li>\r\n\t\t        <li>Cybersecurity<\/li>\r\n\t\t    <\/ul>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\r\n\r\n<div class=\"col-md-4\">\r\n    <img decoding=\"async\" src=\"https:\/\/systems-plus.com\/wp-content\/uploads\/2024\/06\/service-offering.jpg\">\r\n<\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-78fd649 service-tab-box elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"78fd649\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4eec180\" data-id=\"4eec180\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9137e46 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9137e46\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2967967\" data-id=\"2967967\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60fda75 elementor-widget elementor-widget-image\" data-id=\"60fda75\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"526\" height=\"608\" src=\"https:\/\/systems-plus.com\/wp-content\/uploads\/2023\/01\/image-15.png\" class=\"attachment-large size-large wp-image-3271\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2b6ee47\" data-id=\"2b6ee47\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b73138 elementor-widget elementor-widget-text-editor\" data-id=\"6b73138\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>\u00a0 \u00a0Why Choose Us?<\/h3><div class=\"my\"><ul><li>Vast experience spanning more than three decades in application support, maintenance, and infrastructure services<\/li><li>Global talent pool equipped with core competencies<\/li><li>Successfully catered to over 50+ customers from diverse industries<\/li><li>Dedicated to ensuring unmatched quality and unwavering commitment to our global clientele, operating round-the-clock, 24&#215;7<\/li><li>Experience on fresh implementation and end to end operationalization of your talent pool<\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In today\u2019s fast-paced and ever-evolving business landscape, hiring and retaining talent poses a significant challenge to organizational excellence. Thus, if<br \/><a class=\"readnow\" href=\"https:\/\/systems-plus.com\/go-digital\/managed-support-services\/\">Know More <i class=\"fa-solid fa-arrow-right-long\"><\/i> <\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":19,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-7238","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/pages\/7238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/comments?post=7238"}],"version-history":[{"count":10,"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/pages\/7238\/revisions"}],"predecessor-version":[{"id":8361,"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/pages\/7238\/revisions\/8361"}],"up":[{"embeddable":true,"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/pages\/19"}],"wp:attachment":[{"href":"https:\/\/systems-plus.com\/wp-json\/wp\/v2\/media?parent=7238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}